Privacy Policy
Last Updated: December 28, 2025
At PearSign, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-signature platform and services.
By using PearSign, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
We collect information you provide directly to us when you create an account, upload documents, or use our services. This includes your name, email address, company information, and any documents you upload for signature. We also automatically collect certain information about your device and usage patterns, including IP address, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, respond to your comments and questions, and monitor and analyze trends and usage. We also use your information to detect, prevent, and address fraud, security, or technical issues.
3. Information Sharing and Disclosure
We do not sell your personal information. We share your information only in limited circumstances: with your consent, to comply with legal obligations, to protect our rights and prevent fraud, with service providers who perform services on our behalf, and in connection with a merger, sale, or acquisition of all or part of our company.
4. Data Security
We take security seriously and use industry-standard encryption (AES-256) to protect your data both in transit and at rest. Our systems are regularly audited and we implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.
6. Your Rights and Choices
You have the right to access, update, or delete your personal information at any time through your account settings. You can also request a copy of your data, object to certain processing activities, or request that we restrict processing of your information. For EU residents, you have additional rights under GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including using Standard Contractual Clauses approved by the European Commission for transfers from the EU.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. For more information, please see our Cookie Policy.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Questions About Privacy?
If you have any questions about this Privacy Policy, please contact our Data Protection Officer.